VETS inc is hiring for a full time Operation/Technical Support Analyst to support one of our Government Contracts at Fort Knox, KY.
Brigade Information Management Officer (IMO): The contractor shall provide customer assistance support to the BDE and subordinate programs with same day response for IT support issues. The contractor shall assist in the redistribution of IT assets to align with requirements, while providing for equipment lifecycle. Responsible for accountability, tracking, distribution, and maintenance of all IT assets in the Brigade while interfacing with the G6 personnel to ensure maximum user support and provide situational awareness to the command. Primary role will be customer service; troubleshooting and resolving hardware/software IT issues for Brigade users, monitoring compliance with C4IM policies, and developing training materials for end user consumption.
Secret Clearance is required.
Security + certificate required.
The Candidate must have working knowledge of the Microsoft Office applications, hardware/software helpdesk support, basic networking protocols, and VTC equipment.